MANUAL MODE

Empower anybody on your team to get the answers they need in seconds without the internal bottlenecks. On-site operators can now analyze, correlate, compare or simply find out how something is trending in plain English.

AUTO MODE

Sophy wraps around all your tech stack, learns your operations and observes everything taking place 24/7, notifying the right person on your team when it finds something requiring action that's taking place right now or is about to happen real soon.

Trending prompts and pulses
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MARKETING

Customer Jane Simpson has reached their 50th visit. Should I organize a personalized thank-you note and offer a complimentary dessert?

COMPARISONS

I've been observing speed-of-service across all 438 sites closely this morning. The following sites, terminals and individuals are showing the poorest throughput

BOOKINGS

Table turnover time between 1pm - 2.30pm is 16 minutes longer than usual. Alerting Sam P the floor manager to expedite seating and clearing to avoid revenue leaks

WHAT IF

I have performed some price elasticity and demand testing on our top performing items. We should increase the price by 18% instead of 10% for the following reasons.

WORKFORCE

Jarrod M, Sally P and Josh D have completed 42% fewer transactions per hour today so far than team average. Provide support or coaching immediately as this is a growing trend over the past 3 weeks.

COMPLIANCE

Unusual refund activity detected: 17 refunds processed in the last hour. Investigate for possible fraud.

PERFORMANCE

I have found a correlation between particular staff members, upsell quantity and time-of-week which has uncovered an opportunity to increase revenue by 15% or a little more during those times.

SALES

Top-selling item Ricotta Maple Hotcake is underperforming by 31% compared to last week. Suggest featuring it in today’s specials from 8am -2pm.

INVENTORY

3 highly perishable items have sold less this week vs last week. Suggest prioritising on menu or specialing immediately

CAMERAS

Customers in the electronics section are currently spending 27% longer browsing but not purchasing. Suggest staff assistance immediately

SIMULATIONS

I've simulated the rest of the year's revenue if we optimised our roster, changed select suppliers and engineered our catalogue as per my calculations and suggestion

LOCAL EVENTS

The Grand Prix is on next week with crowds of over 435,000 expected over four days. Hotels in a 1km radius are booked out. Being in a 1.5km radius, expect a moderate increase in foot traffic. Adjust staffing levels across affected sites.

DRIVE THROUGH

The Preston site is currently lagging in both throughput, velocity and upsell metrics compared to all other sites. We should analyze matters further around staff tenure, experience, weather, foot-traffic or local events. Want to explore this now?

PRODUCTS & ITEMS

Chicken maple waffles are commonly being paired with Balter XPAs and have been increasing in sales for 12 weeks straight. Suggest tendering or buying at a lower price.

CAMERAS

Jonathan P at station B12 is slipping in their sandwhich prep and presentation vs others. On average this morning, his work was 43% lower quality vs others when observing via camera vision system and comparing to benchmark team standards

RISKS

Energy usage is spiking at around 3pm every day. High water usage at the Bondi site taking place regularly with a spike on Tuesdays and Thursdays. Refrigerator SM-920 is operating above the safe temperature threshold. Address immediately to avoid spoilage

REPUTATION

Reviews mentioning 'long wait times during lunch' have spiked this month. Particularly when the following staff are rostered on and the weather is above 27 degrees. Investigate issues and react to negative sentiment asap by adjusting staffing or workflows.

SOCIAL TRENDS

Searches for 'spring fashion' are up 35% in our area. Highlight autumn collections in our digital ads

WEATHER

Three sources all confirming it's about to rain in the area in the next 30-40 minutes. Pack up outside and prepare for tighter inventory inside now.