Privacy Policy

Sophysays.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), the General Data Protection Regulation (GDPR) applicable in the UK, and the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA) in the United States, along with other relevant privacy laws.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

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1. Personal Information We Collect

We may collect the following types of personal information:

• Identifiers: Name, email address, phone number, postal address, IP address, and other unique identifiers.
• Usage Data: Information regarding your interaction with our website, including pages visited, links clicked, time spent on the site, and other browsing data.
• Technical Data: Browser type, operating system, and device information.
• Marketing Preferences: Information related to your marketing preferences and communication preferences.

We collect personal information directly from you, through interactions with our services, and automatically via cookies and similar technologies.

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2. Purpose of Collecting Personal Information

We collect your personal information for the following purposes:

• To Provide Services: Including maintaining and improving our website and services.
• To Communicate: To send you notifications, updates, and marketing communications (with your consent where required).
• To Personalize Experiences: To customize your experience based on your preferences.
• To Comply with Legal Obligations: Including in response to legal requests and audits.
• To Analyse Data: To better understand the performance of our website and improve services.

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3. Legal Basis for Processing (UK and EU Visitors)

If you are located in the United Kingdom or European Union, we process your personal data based on one or more of the following legal grounds under the GDPR:

• Consent: Where you have given consent (for example, to receive marketing communications).
• Performance of Contract: Where necessary to fulfill a contract with you (for example, to provide services).
• Legitimate Interests: For purposes related to our business interests, such as improving services and security, provided these do not override your rights.
• Compliance with Legal Obligations: Where necessary to comply with the law.

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4. Your Rights (UK, EU, USA - CCPA/CPRA)

You may have certain rights regarding your personal data, including:

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate data.
• Right to Erasure (Right to be Forgotten): Request deletion of your data, subject to legal limitations.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object/Restrict Processing: Object to or request restrictions on how we process your data in certain situations.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time.

California Residents also have additional rights under the CCPA/CPRA, including:

• Right to Know: The categories and specific pieces of personal information we have collected about you.
• Right to Delete: The right to request the deletion of personal information collected, subject to exceptions.
• Right to Opt-Out of Sale/Sharing: The right to opt-out of the sale or sharing of your personal data. We do not sell personal data.
• Non-Discrimination: We will not discriminate against you for exercising any of these rights.

You can exercise your rights by contacting us at privacy@sophysays.ai

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5. Disclosure of Personal Information

We may disclose your personal information:

• To third-party service providers who assist in the operation of our website and services (e.g., hosting, analytics, customer support).
• In response to legal requests, to comply with the law, or to protect the rights, safety, and property of SophySays.ai, our users, or others.
• With your consent, for purposes that you have agreed to.
• In the case of a business transfer, merger, or sale, your information may be transferred as part of the transaction.

We take steps to ensure that any third parties with whom we share your data maintain appropriate security measures and comply with privacy laws.

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6. International Transfers of Personal Data

We may transfer your personal information to countries outside of your jurisdiction, including the United States, United Kingdom, Australia, or other locations where we operate. Where applicable, we ensure that appropriate safeguards are in place for such transfers, such as the use of Standard Contractual Clauses (SCCs) under GDPR.

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7. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We take all reasonable steps and measures to ensure that the personal information we hold about you is kept secure at all times.

For information collected about you in the European Union or United Kingdom, which is subject to the GDPR, you should not that some of the measures we take include:

• placing confidentiality requirements on our staff members and service providers;

• destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected;

• following strict security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it; and

• using secure communication transmission software (known as "secure sockets layer" or "SSL") that encrypts all information you input on our website before it is sent to us. SSL is an industry standard encryption protocol and this ensure that the information is reasonably protected against unauthorized interception.

As the security of information depends in part on the security of the computer or device you use to communicate with us and the security you use to protect User IDs and passwords, please take appropriate measures to protect this information.

You acknowledge that the internet is not a completely secure medium for communications, and accordingly, we cannot guarantee the security of any information you send to us (or we send to you) or you place on our website or via the internet. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information.

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8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us to:

• Recognize you when you visit our site.
• Understand how you use our website and services.
• Improve website performance and functionality.

You can adjust your browser settings to manage cookies, though disabling cookies may affect the functionality of our website.

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9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely destroy or anonymise it.

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10. Children’s Privacy

Our website is not intended for use by individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Your continued use of the website after any changes signifies your acceptance of the updated policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Sophysays.ai
Email: privacy@sophysays.ai
17 Robbs Parade, Northcote 3070, Victoria, Australia

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