Security

Overview

Keeping our customers' data protected at all times is our highest priority. This security overview provides a high-level overview of the security practices put in place to achieve that objective. Have questions or feedback? Feel free to reach out to us at security@sophysays.ai

Infrastructure

All of our services run in the cloud. Sophy does not host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on a leading PaaS which provide bank level security measures to protect our infrastructure and are compliant with most certifications including ISO27001, SOC1 and SOC2, PCI Level 1, etc.

DDoS protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Bank-level Data encryption

Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using the latest Transport Layer Security (TLS) versions.

Encryption at rest: All user data is encrypted using industry leading encryption algorithms.

Business continuity and disaster recovery

We back up all our critical assets and regularly attempt to restore the backup to guarantee a fast recovery in case of disaster. All our backups are encrypted.

Application security monitoring

• We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
• We use technologies to monitor exceptions, logs and detect anomalies in our applications.
• We collect and store logs to provide an audit trail of our applications activity, but don’t store prompts or responses.

Application security protection

• We use a runtime protection system that identifies and blocks OWASP Top 10 and business logic attacks in real-time.
• We use security headers to protect our users from attacks.
• We use security automation capabilities that automatically detect and respond to threats targeting our apps.

Secure development

We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

• Developers participate in regular security training to learn about common vulnerabilities and threats
• We review our code for security vulnerabilities
• We regularly update our dependencies
• We use Static Application Security Testing (SAST) to detect security vulnerabilities
• We rely on yearly third-party security experts to perform penetration tests of our applications

Employee access

• Sophy’s employees will only ever access customer data when it’s required for customer support.